Meet the team series: Andy Tuck, Sales Manager

May 15 2023

Andy Tuck, Sales Manager on providing exceptional customer service in manufacturing

On #gettoknowyourcustomersday, we have been asking you about your interests on our LinkedIn company page. Now, we’d like to give you the opportunity to find out more about the team here at Unifabs. Do you want to discover what motivates us, and get a sense of who we are? Would you like to find out what drives us to provide exceptional customer service in manufacturing, and what we like most about the industry? Then read on! 

We’d like to share some insights into the sheet metal manufacturing industry with you. And, at the same time, introduce some of the people behind the scenes making it all happen. Hence, for those of you who have not yet had the opportunity, in this brief Q&A session you can learn about Andy Tuck, Sales Manager at Unifabs; from the most bizarre food he has ever tried, to what he wants to fix about the manufacturing industry.

Andy joined Unifabs in 2017 as Business Development Manager. Currently having 27 years’ experience in the manufacturing and engineering industry in various roles, from procurement to sales and estimation, he’s experienced a lot. His addition to the team was key in the company’s growth ambitions as it marked the establishment of a dedicated sales team.

Q & A

In terms of your job, what gets you out of bed in the morning?

People – Firstly, I have a great set of colleagues who all club together where needed and take pride in doing the best job they can. Secondly, and it certainly makes my life easier, I have a fantastic customer base. Everyone we work with is lovely! Our customers treat us with respect and value the partnership both parties work hard at creating.

What does ‘Design, Manufacture, Finish, Deliver’ mean to you?  

It encompasses the whole process – from assisting with initial conceptual designs all the way through the manufacturing process (from raw sheet steel to fully finished/assembled products) and delivering, as promised.

What do clients say they like about partnering with Unifabs?

Definitely the Sales Manager 😂 In all seriousness, it seems to be different client to client. Some really value our ability to support them with and improve an existing product, some our technical expertise, while others value our honesty, communication and service levels above all else.

What is something you have to deal with in your job/industry that you want to fix?

From my own experiences and from customer feedback about the industry as a whole, I feel customer service in the manufacturing industry is one of the main areas that needs improvement. Companies are quick to rely on the best equipment in the marketplace but, if promises are not kept or potential issues communicated, it’s all a waste. Communication and service are both massive focuses for us at Unifabs and our aim is to stay close to and work with our customers at every stage of the process.

Just for fun…

Can you play any instruments?

I played the piano for years when I was younger, to a pretty decent level. The sad thing is, I can barely read music anymore. I also fancied myself as a bit of a guitar hero and still play now, albeit not very well.

What is the nerdiest thing you do in your spare time?

I’m not ashamed to say I’m a huge fan of Star Wars. I try to pass off my figure collection as my kids. In reality, they’re locked in a glass cabinet, away from small, sticky fingers!

What is the weirdest food you’ve ever eaten?

I was tricked into eating ram’s testicles in Israel and, in all honesty, they’re as unpleasant as you’d imagine! Powdery…

We hope you enjoyed getting to know Andy Tuck, our Sales Manager at Unifabs. Andy’s experience in the manufacturing and engineering industry has been invaluable to our team. His passion for delivering exceptional customer service in manufacturing and his dedication to working closely with our clients make him an integral part of our team. We are committed to providing the best possible service to our customers, and Andy embodies this commitment. Stay tuned for more insights into the team behind the scenes at Unifabs. Thank you for reading!

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